Shipping Policy and Stock Availability

Standard Shipping

Frankies offers a $15.95 flat rate for Australia-wide shipping, no matter how many items you order. Some larger or heavier items may incur an additional fee, which will be communicated to you when your order is processed.

While we endeavour to dispatch all orders promptly, please be advised that due to the current national fuel shortages in Australia and the resulting pressure on logistics networks, order processing and dispatch may take up to 7 business days. We are not liable for delays caused by third-party freight carriers or fuel-related logistical disruptions. By placing an order, you acknowledge that delivery timeframes may be extended beyond our standard estimates during this period.

Estimated delivery times:

• WA, NT, and TAS: currently experiencing longer shipping times

• Holiday periods (e.g. Christmas): deliveries may be delayed due to increased freight volumes

Important Notice – Damage to Goods

• Reporting timeframe: Any damage sustained during transit must be reported within 24 hours of delivery to enable us to lodge a freight insurance claim. Claims submitted outside this period cannot be accepted.
  

• Photographic evidence: Clear photos or videos of both the packaging and the damage must be provided. These should be sent to Frankies Auto Electrics (sales@frankiesautoelectrics.com.au).
  

• Proof of timely notification: Evidence confirming that the damage was reported within 24 hours is required (e.g., a time-stamped email or message).
  

• Formal claim submission: A formal written claim must be submitted within 7 business days of receiving the goods

Express Shipping

Express shipping is available and calculated based on your delivery location, as well as the size and weight of your order.

To receive an accurate quote, please contact our Albion Park Rail store and request an “express shipping quote.” Our team will promptly assist with pricing and availability.
Payment for express shipping can be securely arranged over the phone.

P.O. Boxes and Parcel Lockers

We are unable to deliver to P.O. Boxes or Parcel Lockers due to insurance restrictions. An alternative delivery option may be offered, and additional fees may apply.

International Shipping

At this stage, Frankies Auto Electrics cannot ship to international addresses.

Stock Availability

The stock levels shown on our website include items available in-store (Albion Park and South Nowra branches), in our online store, and from our suppliers. If you would like to confirm that an item is available for immediate supply, please contact us before placing your order either online or in-store.

If an item is not in stock, dispatch may take an additional 2–3 business days, depending on supplier availability. We will contact you directly if further delays are expected.

For backorders:

• If lead time exceeds 8 business days, you will be notified via email

We’ll keep you updated every step of the way to make sure your order reaches you as quickly as possible. For any shipping questions, please contact our team.

If you’re unsure about anything mentioned above, please don’t hesitate to contact us at:

Email: sales@frankiesautoelectrics.com.au

Phone: (02) 4257-2636

Out of Stock Items

We carry over 6,000 different products, and sometimes we may be waiting on shipments ourselves. If an item is backordered and the lead time is expected to be longer than 8 business days or longer, you will be notified by email. We appreciate your patience, as we always aim to secure the best prices for our customers.