Shipping Policy and Stock Availability

Standard Shipping

Frankies offers a $12 flat rate for Australia-wide shipping, no matter how many items you order. Some larger or heavier items may incur an additional fee, which will be communicated to you when your order is processed.

Where stock allows, we aim to process and ship all orders within 48 hours (2 business days).

Estimated delivery times:

• Most capital and regional cities: 3–4 business days

• Rural or out-of-route areas: allow an additional 3 business days

• WA, NT, and TAS: currently experiencing longer shipping times

• Holiday periods (e.g. Christmas): deliveries may be delayed due to increased freight volumes

Important Notice – Damage to Goods

• Reporting timeframe: Any damage sustained during transit must be reported within 24 hours of delivery to enable us to lodge a freight insurance claim. Claims submitted outside this period cannot be accepted.
  

• Photographic evidence: Clear photos or videos of both the packaging and the damage must be provided. These should be sent to Frankies Auto Electrics (sales@frankiesautoelectrics.com.au).
  

• Proof of timely notification: Evidence confirming that the damage was reported within 24 hours is required (e.g., a time-stamped email or message).
  

• Formal claim submission: A formal written claim must be submitted within 7 business days of receiving the goods

Express Shipping

Express shipping is quoted per delivery location. To request a quote, please call the Albion Park Rail store and ask for an “express shipping quote.” Payment for goods and express shipping can be arranged over the phone.

P.O. Boxes and Parcel Lockers

We are unable to deliver to P.O. Boxes or Parcel Lockers due to insurance restrictions. An alternative delivery option may be offered, and additional fees may apply.

International Shipping

At this stage, Frankies Auto Electrics cannot ship to international addresses.

Stock Availability

The stock levels shown on our website include items available in-store (Albion Park and South Nowra branches), in our online store, and from our suppliers. If you would like to confirm that an item is available for immediate supply, please contact us before placing your order either online or in-store.

If an item is not in stock, dispatch may take an additional 2–3 business days, depending on supplier availability. We will contact you directly if further delays are expected.

We’ll keep you updated every step of the way to make sure your order reaches you as quickly as possible. For any shipping questions, please contact our team.

If you’re unsure about anything mentioned above, please don’t hesitate to contact us at:

Email: sales@frankiesautoelectrics.com.au

Phone: (02) 4257-2636

Out of Stock Items

We carry over 6,000 different products, and sometimes we may be waiting on shipments ourselves. If an item is backordered and the lead time is expected to be longer than 8 business days, you will be notified by email. We appreciate your patience, as we always aim to secure the best prices for our customers.