Shipping Policy

Standard Shipping

Frankies offer a $12 FLAT RATE Australia-wide shipping, no matter how many items however, some larger/heavier items may incur a higher fee which will be communicated with you when your order(s) being processed. Where stock allows, Frankies aim to have all orders processed and shipped out within 48 hrs or 2 business days. Shipping times to most capital and regional cities is 3-4 days however, rural areas or zones outside of the carriers normal run should expect an additional 72hrs (3 business days).  Please note, WA, NT and TAS are currently experiencing delays in shipping, expect additional time. 

Any sort of damage in transit related issues has to be notified within 24 hours after the parcel has been delivered, it is a requirement for the freight insurance. We won’t be able to put through a damaged items for claims if we have not notified the freight company within 24 hours.

Express Shipping

For express shipping, we will quote for each delivery location. The best way to receive a quote for express shipping is to call the Albion Park Rail store and ask about an 'express shipping quote', the team will be able to organise payment for the goods over the phone and for the express shipping

P.O. Boxes and Parcel Lockers

Unfortunately, Frankies Auto Electrics are unable to ship to PO Boxes, Parcel Lockers for insurance reasons at this time, an alternate shipping option may be offered. Additional fees may be applicable.

International Addresses

At this present stage, Frankies Auto Electrics are unable to ship to International Addresses.

Out of Stock items

We carry over 6000 different items and from time to time we are waiting on freight ourselves. It’s rarely a problem but from time to time, an item will be backordered and the customer notified via email if the lead time is expected to exceed 8 business days. Your patience with this is extremely appreciated as we always try and get the best prices possible for you.