Albion Park (02) 4257-2636 | South Nowra (02) 4423-5254
2 Great Locations | $9 Flat Rate Shipping
Do you have
some Questions?
Welcome to your new go-to source for aftermarket auto
parts and accessories.
parts and accessories.
Tracking Your Order / Parcel Status
Items typically arrive in 3-5 working days for delivery to any state capital city. Most large regional towns are delivered in 4-7 working days, but some remote places require 5-10 working days. These delivery timeframes are estimates; actual delivery times may vary. During high-demand periods (Easter, Christmas, and public holidays), deliveries may take longer. Couriers do not provide exact delivery dates or hours.
FAE provides notifications of tracking information via the registered email address.
A link will be provided, along with the courier’s information and tracking details.
If you are unable to access an update, please contact us through the information provided below.
Standard Shipping
Frankie’s offer a $9 FLAT RATE Australia-wide shipping, no matter how many items however, some larger/heavier items may incur a higher fee which will be communicated with you when your order(s) being processed. Where stock allows, Frankie’s aim to have all orders processed and shipped out within 48 hrs or 2 business days. Shipping times to most capital and regional cities is 3-4 days however, rural areas or zones outside of the carriers normal run should expect an additional 72hrs (3 business days).
Freight insurance requires that any damage in transit be reported within 24 hours upon delivery, with photos as proof. We cannot process claims on damaged goods if we do not notify the freight company within 24 hours.
If you missed a delivery, please follow the instructions on the delivery card provided by the couriers or Australia Post. Sometimes a courier will take your order to the nearest post office or courier depot, so please get in touch with your local depot with your tracking number to see whether your product is ready.
The parcel will be held at the pickup location for a further 5 business days and then returned to the sender if no action has been taken.
If delivery was attempted multiple times, the courier or post office may return the goods to us. We will contact you for further instructions and dispatch again upon receipt of the required second shipping price. If the re-delivery price remains unpaid for more than 30 days, your order will be considered abandoned and may be resold or disposed of.
If you require your order dispatched via Express, please contact our support team.
Other option: Prior to checkout, you can leave a remark requesting express shipment, and one of our customer support team will provide the cost of sending the items via Express Freight.
A person at the delivery address must sign to receive the item, and FAE recognizes this as an authorised order. If you prefer that your consignment be left without a signature, please request this before shipping.
The courier or driver can leave a parcel at a recipient’s home if nobody is home. The driver will only leave the parcel if there’s a safe place on the property.
(Please keep in mind that an Authority to Leave request is not a guarantee as much as part of our security and insurance policy if your item is lost, stolen, or damaged when received.)
The courier service may not have scanned your parcel during the first 24 hours of dispatch; once that time has passed, this is expected to work. If you are still having issues tracking your parcel, please contact us.
Some ordered items may have come from different warehouses; please check your order dispatch notification. This will show the progress of your multiple tracking numbers. If you require any additional assistance, please contact us.
MISSING PARTS/WRONG PART RECEIVED: Please send us photos of the items you received so we can identify any missing pieces. Once we get the photos, we will submit a report to our warehouse team so that they can take action to rectify the issue. Our support team will keep you informed of any developments.
FAULTY ITEM: Provide the details of the fault and the diagnostic work that was undertaken to determine that the item is faulty. We may need a photo/video to confirm a faulty item, however, we urge customers to reach out to us and speak with one of our experts to identify the issue.
DAMAGED ITEM: Contact us as soon as possible with your order number and an image of what you received. You can use the “contact us” form below to reach out to us.
1. In the event of Loss of Goods – notify the carrier within 30 business days from the date the Goods were picked up by the Carrier. If an Authority to Leave is provided on a consignment, whether it is a standing Authority to Leave or not, the Customer waives their right to file a claim if the Goods are deemed lost, as long as the Carrier can substantiate delivery by providing photographic evidence or GPS tracking.
2. In the event of Damage to Goods – the receiving customer must submit photographic evidence of packaging and damage to the sending customer or the sending / receiving facility within 24 hours of delivery. Supporting documentation demonstrating that the notification was sent within 24 hours is also required. A formal claim must be received in writing within 7 business days following the arrival of the goods.
Claims are confined to the loss or damage of goods. This means that any consequential loss or additional damage suffered by the Customer as a result of Goods loss or damage, regardless of cause, is not covered and cannot be included in any claim.
Freight insurance requires that any damage in transit be reported within 24 hours upon delivery, with photos as proof. We cannot process claims on damaged goods if we do not notify the freight company within 24 hours.
Please contact us within 24 hours of the time of delivery and provide us photos of the items that you received so that we can determine that the parcel was damaged in transit and file an insurance claim.
If it has been determined that your item was damaged in transit, we will arrange a refund or replacement on our account to you as soon as we have the claim approved by the freight insurance.
Cancel / Refund / Returns
The goods will be initially evaluated by the returns team to ensure that all parts are returned and the item functions properly. In some circumstances, the goods may need to be sent to the supplier or manufacturer for assistance. These products include, but are not limited to, electrical goods, sound and audio products, and car parts.
Some suppliers and manufacturers require that we send items to them before issuing a refund or credit. If the product needs to be shipped, our customer support will notify you. They may provide you with an estimated period, however it may vary from product to product.
If the supplier deems that the goods are not damaged, additional freight costs may apply and must be paid before product collection/shipment.
Depends on the fulfilment method.
Click and Collect: If you have not yet collected the item, please contact your collection store and cancel this order.
Delivery: If the order has not been sent, we will make every attempt to cancel it before it is. If you want to cancel your order, please contact us and submit all of the necessary information (below) so that we can recognize and handle it as soon as possible.
Name:
Phone Number:
Email Address:
Order ID:
While we make every attempt to satisfy client cancellation requests, this may not always be possible, depending on when the request is filed and processed, as well as the stage of the order fulfillment process.
If your order has already been dispatched and you want to return it, please use the usual returns method outlined on the Returns page.
We understand that customers may need to return their purchases from time to time, and we will make every effort to satisfy these requests.
We are presently accepting returns for the following reasons:
Product Fault or Defect
Change of Mind
Item is not as described
Wrong item shipped
All refunds are made under the relevant ACCC guidelines and store regulations; please contact us to organise a return to obtain a refund. For additional information, please visit our returns page.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and reimbursement for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced should they fail to be of acceptable quality and the failure does not constitute a major failure.
Consumer guarantees are not valid if you:
Got what you asked for but just changed your mind, discovered it cheaper someplace else, decided you did not like the purchase or had no use for it, misused a product in any manner that created the problem, knew or were made aware of the problems before you bought the product. asked for a service to be performed in a specific manner against the recommendations of the company, or were unsure about what you wanted.
Cancel / Refund
If the item has already been shipped, you may refuse delivery and return it to us for a refund. Please contact us for return instructions.
Contact us using the form below and indicate which order you want to cancel. If it has not been dispatched, the team will be able to cancel it without any issues whatsoever.
Return / Refund
Ensure that the item is in its original condition and has been carefully wrapped. If we accept your return and provide a prepaid label, we will send you a soft copy via email or text with return instructions. Simply print, attach, or show the label when dropping it off at the post office.
If it is a change of mind return, customers are responsible for paying for the label and providing the tracking information to us so that we can quickly locate the item once it arrives at our warehouse.
INSURANCE / WARRANTY
FAE is a registered Australian business and complies with the Consumer Guarantees under Australian Consumer Law. All items sold by FAE are covered by a minimum 12 months warranty. If an item is considered by the buyer to be faulty please contact FAE.
If the fault relates to factors such as installation or components not included but directly related to the use of your product we can help you. If still faulty, the product warranty will be honoured as per the manufacturer’s warranty policy. This may be a refund, replacement or repair at the manufacturer’s discretion – depending on the severity of the fault. You will also need a copy of your original proof of purchase.
Frankies provides shipping insurance at no extra cost on every order, regardless of size or carrier. If your order arrives damaged, please take a photo of the damaged item and the packaging and contact us for assistance within 24 hours of delivery.
As part of our limited liability coverage, the courier has to acquire both the damaged item(s) and the damaged packaging material. (In accordance with courier terms)
Damaged to Goods – Within 24 hours of delivery, the recipient must provide photographic evidence of the packaging and damage to Frankies or the courier. Supporting evidence confirming that the notification was sent within 24 hours is also required (e.g. a copy of an email or a message with a time stamp). A formal claim must be submitted in writing within 7 business days of receiving the items.
Any sort of damage in transit related issues has to be notified within 24 hours after the parcel has been delivered, it is a requirement for the freight insurance. We won’t be able to put through a damaged items for claims if we have not notified the freight company within 24 hours.
payments
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
warranty
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
