- Refund & Shipping Policy
Refund & Shipping Policy
You may return most new, unopened items within 30 days of delivery for a full refund less a 20% re-stocking fee and any shipping costs which are unable to be retrieved. Frankies will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The balance of the refund will be issued as a store credit for purchase of your next product or paid directly back into your PayPal account. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To organise a return of an item, please contact the store the purchase was made from, either via phone, email or dropping into the store.
Frankies offer a $9 FLAT RATE Australia-wide shipping, no matter how many items however, some larger/heavier items may incur a higher fee which will be noted during the checkout procedure. Where stock allows, Frankies aim to have all orders processed and shipped out within 48hrs or 2 business days. Shipping times to most capitol and regional cities is 3-4 days however, rural areas or zones outside of the carriers normal run should expect an additional 72hrs (3 business days)
Out of stock items will be back ordered and the customer notified via email if the lead time is expected to exceed 8 business days.
Unfortunately Frankies are unable to ship to PO Boxes, Parcel Lockers or international addresses at this time.